1. Introduction
VagindinUD ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vagindinud.com, make purchases, or interact with our services in Singapore.
This policy complies with Singapore's Personal Data Protection Act (PDPA) and other applicable data protection regulations.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name and contact details (email address, phone number, mailing address)
- Payment information (processed securely through third-party payment processors)
- Purchase history and preferences
- Newsletter subscription preferences
- Customer service communications
2.2 Technical Information
We automatically collect certain technical information:
- IP address and location data
- Browser type and version
- Device information
- Website usage data and analytics
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Service Provision
- Processing and fulfilling orders
- Delivering products and services
- Managing customer accounts
- Providing customer support
3.2 Communication
- Sending order confirmations and updates
- Newsletter and marketing communications (with consent)
- Responding to inquiries and feedback
- Notifying about product updates or changes to our services
3.3 Business Operations
- Improving our website and services
- Conducting analytics and research
- Fraud prevention and security
- Compliance with legal obligations
4. Legal Basis for Processing
Under Singapore's PDPA, we process your personal data based on:
- Consent: For marketing communications and non-essential cookies
- Contract performance: To fulfill orders and provide services
- Legitimate interests: For business operations, fraud prevention, and website improvement
- Legal compliance: To meet regulatory requirements
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
5.1 Service Providers
- Payment processors (for secure transaction processing)
- Shipping and logistics partners
- Website hosting and maintenance services
- Email marketing platforms
- Analytics providers
5.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent fraud or security threats
- Enforce our terms of service
6. International Data Transfers
Some of our service providers may be located outside Singapore. When transferring your data internationally, we ensure adequate protection through:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Certification schemes and codes of conduct
- Approved binding corporate rules
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data:
- SSL encryption for data transmission
- Secure storage systems with access controls
- Regular security assessments and updates
- Employee training on data protection
- Incident response procedures
8. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy:
- Customer data: 7 years after last transaction (for tax and accounting purposes)
- Marketing data: Until you unsubscribe or withdraw consent
- Website analytics: 26 months maximum
- Support communications: 3 years for quality assurance
9. Your Rights Under PDPA
Under Singapore's PDPA, you have the following rights:
9.1 Access Rights
You may request information about:
- Whether we possess your personal data
- How your data is being used or disclosed
- Access to your personal data in our possession
9.2 Correction Rights
You may request correction of inaccurate or incomplete personal data.
9.3 Withdrawal of Consent
You may withdraw consent for data processing at any time, though this may affect our ability to provide certain services.
9.4 Do Not Call Registry
We respect Singapore's Do Not Call Registry and will not send marketing messages to registered numbers without consent.
10. Cookies Policy
We use cookies and similar technologies to enhance your experience. For detailed information about our cookie usage, please see our separate Cookie Policy.
11. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
13. Contact Information
For questions about this Privacy Policy or to exercise your rights, contact us:
14. Complaints
If you have concerns about how we handle your personal data, you may:
- Contact us directly using the information above
- File a complaint with the Personal Data Protection Commission (PDPC) of Singapore
PDPC Contact Information:
Website: www.pdpc.gov.sg
Email: [email protected]